Refrain Transcription Will get a Refresh | The Pipeline

The ZoomInfo product workforce is worked up to announce our newest replace to our dialog intelligence platform, Refrain. Watch the next video for a fast abstract of the most recent options and skim on for a extra in-depth view.

All through 2021, we devoted a substantial amount of time to transition our transcription engine to the subsequent technology of AI (an end-to-end transformer mannequin referred to as wav2vec) to enhance our transcription capabilities.

Just some years in the past, the dialog transcription course of may take as much as an hour to finish. In 2020, we diminished the time to transcribe down to 3 minutes — an enormous improve. However we’ve been capable of additional enhance our providers. Now you’ll be able to transcribe any size name in a matter of seconds. 

That’s not all we’re capable of do with the wav2vec know-how. Our transcriptions are extra correct than ever earlier than. This AI allows us to make use of algorithms to establish contributors, firms talked about, and subjects mentioned. Moreover, we will ship you a name report with all of this beneficial info virtually instantly.

We’re thrilled to announce this replace. As a market chief in conversational intelligence we all know how necessary correct transcripts are to create nice buyer experiences. One other benefit of transitioning to wav2vec is that we’re set as much as innovate and enhance our product at a a lot sooner price. This makes us much more ready to achieve our 2022 purpose of 10 million transcribed hours of calls.

Learn extra about ZoomInfo merchandise: What’s New at ZoomInfo: Shopping for Committees, E mail Templates, Candidate Filters