How we assist new workforce members rise up to hurry quick

By Kathleen Herrmann August 18, 2022

Have you ever ever began a brand new function and didn’t know the place to start out? At AWeber, we set you up for achievement from day one with our distinctive tackle new workforce member onboarding.

Ever begin a brand new job, get handed a laptop computer, after which get despatched in your manner? You’re not sure of the place to start out, who to fulfill with, sitting round looking for one thing to do to fill your time. That doesn’t fairly scream “exceptional begin to a brand new function,” if you happen to ask me.

At AWeber, we view onboarding a bit of in another way than most. All new AWeber workforce members (no matter their function) spend their first six days, sure six entire days, NOT doing their job. I do know that may sound a bit of extreme — what may we presumably be masking for six days!? — however how will you presumably be requested to do your job earlier than you absolutely perceive how your organization works?

So at AWeber, you spend your first six days attending to know our workforce, prospects, and product.

Meet the AWeber Staff

Attending to know your workforce members shouldn’t occur by chance. So we put aside devoted time so that you can develop significant relationships throughout your first week.

Each new workforce member is ready up with a buddy, who’s their “go-to” individual throughout their first week at AWeber. If the workforce member has a query about the place to seek out our product roadmap, and even which enjoyable “off-topic” slack channels to hitch — their buddy is there to assist. 

Buddies do every thing from greeting new workforce members earlier than their first day to assembly with them every day throughout onboarding to reply questions and get to know one another. Buddies additionally lead their “Meet the Staff” periods and host a celebration on the finish of their onboarding.

Talking of “Meet the Staff” periods… our new workforce members truly do meet your entire AWeber workforce throughout their first week. And keep in mind what we mentioned earlier about significant relationships within the first week? Every session is made up of a random mixture of workforce members that share the next details about themselves: 

• Title
• Pronouns
• Location
• Staff and Place
• Years at AWeber
• Enjoyable Reality

These periods are a ton of enjoyable and actually showcase the colourful, numerous personalities that make up our workforce! From a UX Designer who teaches Zumba to an Engineer who builds devices from scratch to a CS Staff Lead with a background in yard wrestling — we undoubtedly stay our core worth of “Don’t take ourselves too significantly. Have enjoyable!” to the fullest. 

Along with assembly every AWeber workforce member, new workforce members additionally meet with every division to study that division’s targets and tasks, how they collaborate with different departments throughout the corporate, and their affect on our firm targets.

Meet the AWeber Prospects

At AWeber, our prospects are on the forefront of every thing we do. And how will you presumably develop or design merchandise for, market merchandise to, or reply questions for our prospects with no robust understanding of WHO we serve. We sort out this problem throughout onboarding in two methods.

First, all new workforce members undergo a “Know Your Prospects” session the place they be taught concerning the creators and small enterprise homeowners we serve. In that session we do a deep dive into precise prospects, how they use the product, and the way we frequently associate with them to assist develop their companies.

All new workforce members additionally take part in a couple of buyer options shadow periods. In these periods, new workforce members associate with a buyer options workforce member and watch as they work by actual help tickets, in actual time. These periods assist new workforce members perceive how the AWeber product works, nevertheless it additionally offers them a greater understanding of how our prospects assume and what motivates them.

Study the AWeber product

The whole lot we do at AWeber comes from an understanding of the creators and entrepreneurs we serve. So what higher manner to do this than to really grow to be considered one of them — and we do that by utilizing our product

Throughout onboarding, all new workforce members create their very own faux small companies (or use their facet hustle if they’ve one) to get palms on with our product similar to an actual buyer would.

New workforce members arrange their AWeber accounts, create a touchdown web page, ship their first e mail, and even create a pattern product. By this course of they perceive the widespread struggles our prospects face, akin to what to put in writing of their emails or methods to develop their subscriber listing. As every workforce member strikes into their new job, understanding our prospects’ struggles helps them to provide you with artistic options to fulfill their wants.

Grow to be a part of the AWeber workforce

Armed with all of this AWeber data, new workforce members can bounce into their function with a terrific high-level understanding of who we’re, who our prospects are, and the way their function impacts the corporate at massive.  

We are able to’t wait so that you can grow to be our subsequent AWeber workforce member, so you possibly can expertise our onboarding course of first hand. Come see what the entire hype is about — be part of the AWeber workforce in the present day!