A Small Enterprise Information to SMS Advertising and marketing

Textual content messages are part of on a regular basis life. We use them all through our day, daily, to speak with each other whereas we’re aside.

And whereas all of us use textual content messages in our non-public lives, most of us additionally obtain SMS advertising messages from firms and organizations that we do enterprise with.

However, what’s SMS advertising and are you utilizing it as a part of your small enterprise advertising plan?

With 91% of shoppers all in favour of signing up for texts and open charges as excessive as 98%, try to be.

What’s SMS advertising?

SMS stands for “brief message service,” and as a enterprise, SMS advertising is the act of sending a textual content message to prospects or purchasers who’ve opted in to obtain well timed communications from your corporation or nonprofit. 

Mainly, SMS is an effective way to ship and obtain issues like limited-time gives, sign-up confirmations, occasion bulletins, appointment reminders, and extra.

How SMS advertising can profit a small enterprise

One of many largest advantages of utilizing SMS advertising is that you could talk together with your prospects within the channel they like most.

Plus, combining SMS advertising together with your different advertising channels can increase your organization’s common consumer lifetime by 76%.

To not point out that emails and SMS from small companies are the 2 most useful communication channels to shoppers.

What a small enterprise must be utilizing SMS for

What can’t you employ it for? From deserted cart messages to appointment reminders, reservation confirmations, donation drives and flash gross sales, SMS is not only for big retail companies anymore.

As a small enterprise proprietor, your best benefit is the relationships you’ll be able to construct together with your prospects. 

SMS textual content message advertising gives an extra technique to construct these relationships by speaking well timed data to your viewers when and the place they wish to obtain it.

That’s why each enterprise or nonprofit can profit from utilizing textual content message advertising as a part of their advertising technique, regardless of how giant or small.

SMS advertising examples

Nonetheless questioning how you need to use textual content message advertising for small your corporation? Check out these examples:


Retail and ecommerce companies can use textual content message advertising to share promotional or gross sales notifications, ship deserted cart reminders, construct anticipation for brand spanking new and seasonal merchandise, welcome and nurture new prospects, and even ask for critiques after a purchase order.

Actual property:

In actual property, you need to use SMS to develop your shopper base and deepen connections. 

Use SMS advertising to welcome and nurture new leads, share data on new space listings, present invites and reminders for open homes, alert purchasers to cost and standing modifications, and even ask your shopper to depart a assessment on-line. 

Plus, you would ship a textual content invitation and reminders if you’re operating a shopper appreciation occasion.


SMS is an effective way to maintain your group knowledgeable, lively, and rising.

Your nonprofit can ship messages round your fundraising occasions, corresponding to save-the-dates, registration updates, and even a thanks message after your occasion is full. 

SMS is a good alternative to alert members if you’ve despatched an necessary e-mail or publication replace that requires a well timed response. Plus, you’ll be able to ship alerts and notifications about your trigger, welcome new subscribers, increase emergency funds, and share updates in your progress. 

A couple of different concepts embrace sharing inspirational messages round your trigger and even reminders for wholesome habits like consuming water, understanding, and meditating.


SMS is virtually made for the service trade.

Use textual content advertising to verify appointments and cancellations, ship appointment reminders, notify prospects of last-minute openings and missed appointments, announce product gross sales or service reductions, or ship reminders to test e-mail for service contracts or receipts.


When you’re within the business-to-business (B2B) world, you need to use SMS too.

Think about sending occasion invitation reminders, appointment reminders, alerts on new downloads and useful content material, firm bulletins, order administration, or product and repair updates.

Why e-mail, SMS advertising, and social media are higher collectively

Utilizing SMS doesn’t imply you need to drop the usage of different advertising channels corresponding to e-mail advertising and social media. In actual fact, prospects choose it when their favourite manufacturers use multiple advertising channel to have interaction them. 

Particularly, SMS and e-mail advertising are more practical when mixed as a result of they’re each permission-based advertising channels.

When individuals signal as much as obtain your messages, they’re not simply giving permission so that you can ship them advertising messages; they’re asking you to. They’re displaying that they’re all in favour of your corporation, they usually wish to obtain extra data from you. 

Whether or not it’s the most recent information on trade developments or a flash sale on cat toys, it’s as much as you to ship well timed, focused messages on the channels your subscribers choose.

Doing so will make sure you get the very best outcomes doable. And, as a result of not everybody likes to obtain the identical messages the identical means, it’s necessary to make use of your advertising channels each individually (omnichannel advertising) and collectively (cross-channel advertising). 

The trick is to know the distinctive points of every channel and tips on how to use them.

Electronic mail advertising provides you possession of your listing and your skill to attach together with your viewers. It permits you to ship customized, focused messages in your phrases. It’s good for normal newsletters and messages with engaging pictures and intriguing snippets that lead again to your web site, weblog, or on-line retailer. Nonetheless, you additionally must compete on your reader’s consideration within the inbox. 

SMS advertising is very like e-mail advertising; it additionally provides you possession of your listing and your skill to attach together with your viewers, in addition to permitting you to ship customized, goal messages in your phrases. Nonetheless, these messages are extra speedy than e-mail and require clear and succinct messaging. This makes textual content message advertising good for sending unique messages that require a well timed response. 

Simply keep in mind, nobody needs to have their cellphone pinging all day lengthy, so watch out to not abuse this connection, otherwise you’ll flip individuals off.

Social media permits you to attain new individuals and share past your present e-mail listing. However, algorithms can restrict your attain, and the social media channel can management how, when, and if you’ll be able to talk together with your subscribers. And, as a result of social media success depends in your motion and interplay, it may be time-consuming. Nonetheless, social media is ideal for constructing model consciousness and rising your listing.

When planning your advertising technique, understand that although try to be utilizing these channels collectively, you don’t wish to repeat the identical message on each channel. 

Whereas we advocate sometimes mentioning what’s occurring in different channels or together with your marketing campaign, you’ve received to have a purpose to be there, and you will need to take note of the way you’re utilizing every channel  —  individually and collectively. 

SMS greatest practices 

Getting actually good at one thing takes each information and follow.

And whereas textual content message advertising is not any totally different, listed here are some primary SMS textual content message advertising greatest practices to get you began in the suitable course.

Keep in compliance

Relating to textual content advertising, staying in compliance contains issues like getting permission, together with correct disclaimers, solely sending advertising texts throughout sure hours, and offering a means for recipients to choose out of receiving additional textual content message communications from your corporation.

Fortunately, a good, skilled service supplier will allow you to keep in compliance.

Develop your listing

Rising your SMS advertising listing is simply as necessary as rising your e-mail listing and social media connections. In spite of everything, the facility of your digital advertising efforts lies in reaching your prospects and customizing your message to their needs and desires.

Begin by asserting the brand new communication channel to your e-mail recipients and embrace a name to motion (CTA) with a hyperlink that directs them to your touchdown web page or sign-up type, the place they’ll enter their cell phone quantity. You should definitely inform them what they’ll get out of it — from a particular low cost code for becoming a member of to early or unique entry to gross sales or trade data.

Set objectives

As with all advertising efforts, with out setting a purpose on your textual content message advertising, your messaging will lack focus, and also you gained’t know in case your actions are working. So, at all times set a purpose for each marketing campaign. Whether or not that’s to get 100 opens or to extend gross sales on a selected merchandise by 10%.

Test the information and use your experiences

This goes together with setting objectives. As soon as what your purpose for a marketing campaign is, set KPIs (key efficiency indicators) to test your experiences in opposition to.

When you begin out your first marketing campaign to get 100 recipients to learn your message, test your report back to see the open charges. If the report says that you just had 100 opens, then you definitely reached your purpose. If it’s lower than 100, see when you can work out why. 

Revise and repeat

When you don’t get the outcomes you’re in search of in a marketing campaign, don’t chuck it. Take a tough have a look at your marketing campaign and your experiences and see the place the weak hyperlink is. 

Had been your open charges low? Perhaps you could strive writing a greater headline.

Had been open charges excessive however click-through charges low? Double-check the hyperlink in your message. Was it working correctly? Was it clear what they wanted to do to get the supply?

Did gross sales underperform? Was the supply clear to your subscribers? Was your supply one thing your recipients would actually be all in favour of?

Whenever you use your experiences to seek out the weak spot in your marketing campaign, you’ll be able to work to enhance that a part of your marketing campaign after which strive once more.

SMS textual content message advertising in Fixed Contact

Similar to with e-mail advertising, utilizing a trusted platform can assist take the guesswork out of regulatory necessities — and even some greatest practices. 

With the SMS advertising function inside Fixed Contact, most of the greatest practices outlined above are taken care of robotically, so that you don’t have to fret about them, together with: 

  • Proscribing SMS messages to the suitable hours of communication
  • Figuring out your organization in every message
  • Using a devoted native quantity moderately than a toll-free or out-of-area quantity for greatest engagement
  • Giving your recipients required disclosures, in addition to choose in and choose out data
  • Shortening hyperlinks for clear, succinct advertising textual content messages

Utilizing a trusted platform additionally has the benefit of utilizing confirmed instruments — like touchdown pages and sign-up types – that will help you construct your SMS subscriber listing.

By managing your SMS and e-mail advertising inside the similar device, you have got the power to superpower your new SMS advertising campaigns with the data you have already got about your loyal prospects and your prospects.

Lastly, after you have launched your first SMS advertising marketing campaign, you’ll be able to see the outcomes alongside your different advertising reporting for a full image of when, how and why your prospects are partaking together with your messaging.

Armed with this data, you’ll be able to refine, relaunch, and proceed to enhance your advertising messages for the very best outcomes.

Tips on how to get began with SMS textual content message advertising

Getting began with SMS advertising is simple so long as three key issues: your model, your message, and your viewers

With any advertising effort, understanding your model and your model voice is important to creating on-brand, genuine, and significant communications together with your prospects. 

Whether or not your corporation goals to be a severe thought chief or a enjoyable and pleasant group member, sticking to your model when beginning SMS textual content campaigns will assist the remaining fall into place. Keep true to what your prospects already know and love about you if you begin creating your first textual content marketing campaign, and also you’ll be nicely in your technique to success.

So what to ship first? As outlined above, textual content advertising works greatest for specific sorts of messages: ones which are well timed, succinct and unique to SMS. Gross sales, occasion reminders, and product sneak peeks are all good examples of the sorts of messages that work nicely over textual content. Think about what you already learn about your prospects and what motivates them, and begin from there. 

That is the place understanding your viewers comes into play — and may make a major distinction between a textual content marketing campaign that’s “wow!” and one that’s “meh.”

Simply as you’ll with an e-mail marketing campaign, customizing your SMS advertising messages to your viewers is essential. Whether or not sending a textual content wishing a buyer a cheerful birthday or reminding them a product they incessantly buy is again in inventory, a personalized message can present your prospects how a lot you worth their help.

Armed with a superb grasp of your model, your message and your viewers, you’ll be prepared to begin rising your SMS listing and sending messages very quickly. Textual content message advertising doesn’t must be laborious   —  it’s only one extra means to make sure you’re speaking authentically together with your prospects within the methods and locations they like essentially the most! 

Figuring out what platform you wish to use can assist tie all of it collectively. A trusted platform like Fixed Contact helps you keep on prime of laws, comply with greatest practices, and handle your on-line advertising efforts multi function place. If you’re a present buyer, comply with this tutorial on establishing SMS in your Fixed Contact account. When you’re new to Fixed Contact, try our package deal choices to select the plan that’s best for you.

*This content material isn’t meant to exchange authorized recommendation or full regulatory tips round textual content message advertising.