Let’s face it: Monetary content material might be bone-dry. You must convey info, stats, numbers, and information to your viewers. However in case you’re not in a position to make the content material partaking, it’s possible you’ll be doing all of your model a disservice. In any case, not everybody who makes use of your merchandise will get as giddy a few spreadsheet as you do.
Fintech manufacturers are good to ask themselves whether or not their content material may very well be improved. Are you doing sufficient to distinguish your organization from the competitors and create an attractive model persona? Among the finest methods to face out is by infusing your content material with a extra relatable voice, thereby making your model really feel extra private. How? We’ve acquired a number of concepts for how one can flip weblog posts and product materials into partaking fintech content material.
1. Perceive your viewers
As advertising and marketing recommendation, “know your viewers” could also be cliché, however some platitudes are value listening to. You may’t join with customers in case you don’t know what they need to hear.
You may’t join with customers in case you don’t know what they need to hear.
Retaining language easy and adopting an off-the-cuff tone works wonders for constructing a extra partaking fintech model persona. The subject of cash administration is already advanced sufficient, so keep away from utilizing buzzwords that depart prospects scratching their heads. On a regular basis language could make manufacturers really feel extra accessible, and in terms of tech manufacturers, that’s a giant plus.
Research present that 95 p.c of millennials now use fintech, and 9 in 10 People use some sort of fintech app. Since many millennials are within the early levels of determining their funds, presenting them with apps and instruments designed to supply a easy, streamlined consumer expertise might help them navigate the intimidating world of monetary independence.
One model that’s doing a bang-up job of protecting its content material easy and related is Capital One 360. The corporate presents Banking Primary guides written with newbies in thoughts to assist prospects handle their cash like a boss. Explainers like “What’s a checking account?” and different articles that train prospects the variations between numerous accounts assist prospects really feel extra knowledgeable and likewise reply lots of their FAQs.
2. Share buyer tales
On-line, phrase of mouth has turn out to be a significant influencer for customers (simply consider all of the instances a optimistic product evaluate inspired you to make a purchase order). If a prospect is contemplating your services or products, an endorsement by an present buyer can work wonders for giving them a nudge.
What does that appear like in fintech? Buyer tales can take the type of anecdotes, evaluations, or straight up suggestions. Check out Digit, an app designed to assist customers lower your expenses. To generate digital phrase of mouth, the model added consumer feedback to its on-line content material, offering perception into each its buyer base and its product.
It’s particularly useful when a buyer story faucets into the consumer’s emotions in regards to the model. When a possible buyer reads a remark like, “[Digit] saves me quite a lot of psychological and emotional vitality having to fret about payments,” on the app’s weblog, it’s simple for them to image themselves in the same scenario. By making buyer suggestions a core element of its content material technique, Digit conveys its dedication to serving to its members handle their monetary lives.
3. Leverage audio and video content material
In an age when 62 p.c of U.S. customers have listened to a podcast and US adults common 2:41 hours a day watching movies on-line or on their smartphone, profiting from these channels simply is sensible. Prioritize audio and video, and you may create content material that feels much less like a tedious classroom lecture and extra like leisure.
As a result of podcasts can really feel informal and unrehearsed, they’re an awesome medium for dispatching data. For Tamara Littleton, podcast host and CEO of social media company The Social Component, podcasts are a must have device for proudly owning product experience and changing listeners into followers. “We . . . get to supply a candid house for advertising and marketing leaders to share their tales, present vulnerability and present that nice manufacturers are constructed by real people,” she says.
Video has related perks, and plenty of fintech corporations are capitalizing on the animation development to construct extra fascinating manufacturers. With the suitable video content material, you possibly can be producing 5+ million YouTube views like cryptocurrency alternate Kraken.
4. Showcase your staff
Do you ever surprise why so many manufacturers have a “Meet the Group” web page on their websites? Folks need to get to know the minds behind the product. In the event that they know who’s steering the ship and dealing behind the scenes, they could really feel extra snug signing up themselves and making that shift from shopper to buyer.
Reasonably than that includes a standard “About Us” web page, on-line banking service Varo invited its executives to share private tales about why they selected to work with the corporate. Sure, this technique helps Varo showcase its individuals and their strengths, however it additionally permits the model to spotlight its personal mission and values.
For instance, Varo’s chief auditor writes, “I got here to Varo to make a distinction. And Varo is a brand new sort of firm with a distinct sort of mission. At Varo, we’re making a financial institution for a bigger neighborhood and a monetary system for everybody.”
The underside line
Numbers, information, info, and stats are the life blood of any fintech firm. However your viewers might not instantly perceive their significance or be dazzled by their relevance. A content material advertising and marketing technique that features the staff of people that work to your model and the tales of those that use your product can strengthen your connection together with your viewers. Monetary content material doesn’t must be monotonous. It may be partaking, related, and significant to your prospects.